COVID-19 Information

Updated SEPTEMBER 2, 2021

COVID-19 Safety Plan
The health and wellness of our community is our top priority, so when we see you again you can be assured that we are doing everything we can to keep you and our staff safe and healthy.  We are adhering to university and state guidelines and will continue to keep you apprised as measures change. We appreciate your understanding as conditions related to the pandemic continue to evolve. 

 

Mask Policy

To ensure our patrons’ health and security, as well as the safety of our performers and staff, Zoellner Arts Center, in accordance with Lehigh University policy has implemented the following policy, effective August 2, 2021:

Masks are required at all times for all patrons and visitors regardless of vaccination status in all indoor spaces at Zoellner Arts Center, except while eating and drinking in authorized areas.

Please be advised that it is the responsibility of the ticket purchaser to communicate these rules to whomever they may be providing tickets.

Patrons who do not comply with these policies will not be admitted. 

Prior to Your Visit

 

SELF-MONITORING
Visitors who enter the center or any Lehigh University building should first complete a COVID-19 self-assessment.  It is a simple series of questions to help you check for symptoms.  This can be done online, on a paper form or via Lehigh's Hawkwatch App.  

 

IF YOU ARE SICK, STAY HOME

If you or someone in your group doesn’t feel well, has exhibited symptoms of COVID-19 in the previous 14 days, or has been in contact with someone with COVID-19 in the previous 14 days, please stay home. 

 

FLEXIBLE EXCHANGE AND REFUND POLICY

If on the day of your performance you do not feel well, please contact Ticket Services for assistance exchanging or canceling your tickets.

 

SHARE INFORMATION WITH YOUR PARTY

Please communicate all procedures and rules to whomever you may be providing tickets so they are aware of what to expect on their visit.

 

CHECK THIS PAGE

Please check this web page the day of your performance for any changes to safety procedures and policies.

What To Expect When You Visit

As we work together to ensure Zoellner Arts Center is a COVID-safe venue, here are some measures you can expect on your upcoming visit.

 

MASKS ARE MANDATORY FOR AGES 2 AND UP

Masks are required to be worn indoors at all times you are in public spaces and inside the theater, including during the entire performance, for those aged 2 and up. Please see the CDC’s guide to masks for recommended face coverings.

 

MASKS FOR PERFORMERS

Artists who are fully vaccinated are permitted to remove their masks only while performing on stage.  They will remain masked at all times otherwise.

 

OUR STAFF IS THERE TO HELP

Ushers and event staff are available throughout the performance to monitor everyone’s safety, and to assist in any way they can. If you feel uncomfortable at any time, please speak to one of our friendly staff who will assist you.

 

PLEASE RESPECT THE RULES

These rules have been created for the safety of all patrons, staff, and artists. Patrons will not be allowed to enter the venue without a mask or if they are exhibiting symptoms of COVID. Patrons who refuse to keep their masks on will be asked to leave the venue.

 

SEATING CONFIGURATION

Zoellner Arts Center is currently selling tickets up to our full capacity for all performances through December 2021. This means that there will not be physical distancing within the venue, and you may have patrons sitting directly next to, in front of, and/or behind you. If you are uncomfortable with your seating location, you may inquire with the box office about moving to alternate seats.

 

ARRIVAL TIMES

To ensure timely entry, please arrive early for your performance. Once you have entered, we ask that you move swiftly to your seat to avoid crowding in the lobby.

 

KEEP YOUR SEAT

We strongly encourage you to remain in your seat unless you need to use the restrooms. Please remember that masks are mandatory at all times. Please follow the signs and the directions of our ushers. 

 

SANITIZE YOUR HANDS

We will have hand sanitizing stations located at all entrances and throughout the center for your use. Please make sure to use these regularly during your visit.

 

FOOD & BEVERAGE SERVICE 

Food and beverage service will likely be limited or eliminated for the time being. Please visit this page for future updates. We ask all patrons to consume food and beverages outdoors if possible. 

 

CONTACT-FREE TRANSACTIONS

We’ll provide as many contact-free transaction opportunities as possible, such as mobile tickets, digital programs, and self ticket-scanning.

 

AT THE END OF THE SHOW

At the end of the performance, please allow extra time to exit in an orderly fashion and avoid crowding. Most of our theaters have multiple exits. Once you have exited the theater, we ask that you promptly move away from the doors to ensure others can exit without congestion. 

 

REGIMENTED CLEANING

Our public spaces and theaters are cleaned regularly, and our professional cleaning staff will remain on site throughout the performance to clean washrooms, touchpoints, and high traffic areas.

 

AIR FILTRATION

There are 12 air handlers throughout the center and they completely exchange the air at a rate of about 12 times an hour. 

 

OUR STAFF

All Lehigh students, faculty, and staff are required to be fully vaccinated unless they have received a medical or religious exemption.  All university and arts center staff will wear a mask while indoors.

 

CONTACT TRACING

If we are notified of a positive COVID diagnosis of an audience member, we will promptly alert the appropriate health authorities for contact tracing.

 

PLEASE NOTE: The protocols currently in place are subject to change in compliance with revisions to national, local, and university guidelines regarding COVID-19.  Please check the Campus Status Page for more information and updates. Please contact Zoellner Ticket Services with any questions or concerns you may have.  While we will provide the most up-to-date public health procedures to improve patron safety, they are not an absolute protection against contracting COVID-19. Patrons assume their own risk by entering the facility.